x.y@z.com(email address used to log in)

representing the Client

and

WippSo sarl based in Prilly CH (hereafter Fidelio)

Representing the site https://Fidelio.Work

Company registration number: CH-550.1.066.111-8

Authority:

The Customer certifies that he is fully entitled to use the Email address (above) and to provide the information necessary to calculate the taxes in force in the place of residence of his business. 

Provision:

Fidelio is an online service providing a secure access control service to a website (Customer Site) based on a system of encrypted keys. The customer buys keys for a determined period of time. At the time of purchase, his keys are at his disposal (free keys). He allocates free keys to email addresses representing his users (User) as and when he needs them. An assigned key becomes a used key (Used key). The customer can release his keys at any time. Users use the Fidelio mobile application (free) to validate the access requests they submit to the customer's site. Fidelio also provides a free mobile application and software components to implement the service. 

Key duration & renewal:

Access keys are active for one year after the date of the first order. This first order determines the automatic renewal date of the keys that occurs every year. This date cannot be changed without the agreement of both parties. Confidentiality: Fidelio uses the data only for its own purposes and does not communicate the information entrusted by its customers or its users.

Price:

Fidelio invoices its service when ordering access keys. The price list is prorated for the time remaining until the renewal date. A discount is also applied to the unit price according to the quantity of access keys ordered. Access key orders are to be paid within 30 days by credit card or bank transfer. After this period, the purchase of new keys will be impossible and if no payment is made within 60 days, the service will be blocked.

Additional key allocation:

In case the number of free keys has expired, Fidelio automatically allocates additional keys. The allocated number is a percentage of the total number of keys already purchased by the customer. This safety margin is set by default to 5% and can be modified by the customer. The security margin is invoiced upon activation. 

Refund Policy:

A refund is applicable only when transferring from user account to administrator. As soon as a company creates the email address work.fidelio@domainedelasociété.com, email users using this domain will not be able to purchase new keys. Therefore, the amount of the keys that have been purchased will be refunded on a pro-rata basis for the time remaining until the renewal date. They will then have to refer to the domain administrator to obtain new keys. Refunds are made on the last payment channel used by the user (credit card or bank transfer). No refund is applicable in case of malicious behavior.

Responsibility:

The customer undertakes to follow, the common ethical rules and specific rules in force in his profession. The customer is responsible for the accuracy of the information provided. Fidelio commits to correct the reported malfunctions as soon as possible.

Termination:

In case of non-respect of responsibilities, Fidelio can without delay, temporarily or definitively suspend access to the service. It will notify the customer by Email.

Juridical forum:

In case of dispute, the parties agree to try to settle their disagreements amicably and agree to designate the court of Lausanne competent to judge any litigation concerning this preamble. The present contract is subject to Swiss law.